Refund Policy

At Fairyland by Manha, customer satisfaction is important to us. We aim to deliver products that match the quality and description presented on our website and social media platforms. At the same time, we request our customers to carefully review product details, size information, and order confirmations before completing a purchase.

We have a strict checking policy at the time of delivery. Customers are requested to check the product in front of the delivery rider upon receiving the parcel. This step is important because if there is any visible issue such as receiving the wrong product, damaged item, defective product, or any major mismatch, the product can be returned immediately to the rider at the time of delivery. Immediate checking helps us resolve issues faster and more fairly for both the customer and the business.

If the customer accepts the parcel and later identifies an issue, Fairyland by Manha offers exchange support if the customer informs us within 24 hours of receiving the product. In such cases, the customer must contact our support team with order details, clear photos, and a short description of the issue. Once verified, we will provide the next steps for exchange processing.

Please note that we currently do not encourage cash refund requests except in cases where Fairyland by Manha is unable to provide a replacement or exchange for an eligible issue. Our primary resolution method is exchange. Refund eligibility, if approved by management, will depend on the nature of the issue and product availability.

Size issue exchange is available. However, the product must be unused, unwashed, unworn, and returned in its original condition with tags, packaging, and invoice intact. If the returned item shows signs of use, damage caused by the customer, perfume smell, stains, or missing tags, the exchange request may be declined.

Customers are advised that slight differences in color may occur due to lighting, photography, and screen display settings. Minor variations of this kind are not considered defects. Exchange or refund requests based solely on slight color differences may not be accepted.

Items purchased on sale, promotional discount, clearance, or special campaign may be subject to separate exchange rules. In such cases, the policy mentioned during the campaign period will apply.

Fairyland by Manha reserves the right to inspect the returned item before approving any exchange or refund. Our decision will be final in determining whether the item meets the eligibility criteria under this policy.

By placing an order through our website, you acknowledge and agree to this Refund Policy. For assistance, please contact our support team within the required timeframe.