Shipping Policy

At Fairyland by Manha, we are committed to delivering your orders as safely and efficiently as possible. This Shipping Policy explains how we process, confirm, and deliver orders placed through our website and related sales channels.

Once an order is placed, our team may contact the customer for order confirmation. Orders are processed only after successful confirmation. Fairyland by Manha reserves the right to cancel unconfirmed orders, incomplete orders, or orders that appear suspicious or inaccurate.

We aim to process and dispatch confirmed orders within a reasonable timeframe. Delivery time may vary depending on the customer’s location, courier availability, weather conditions, public holidays, political conditions, and other external factors beyond our control. Estimated delivery time will be communicated to the customer based on location and order details, but this should be considered an estimate rather than a guaranteed deadline.

Customers are requested to remain available on the provided contact number after placing an order, as courier partners or our support team may need to communicate regarding delivery. Fairyland by Manha is not responsible for delays caused by unreachable customers, incorrect shipping information, or rescheduled delivery attempts.

At the time of delivery, the customer must check the product in front of the delivery rider. If there is any immediate issue such as damage, wrong item, or visible defect, the customer should return the product instantly to the rider. Once the parcel is accepted without checking, any later issue must be reported to us within 24 hours for exchange consideration.

Delivery charges may vary depending on the location, order quantity, campaign offers, or courier terms. Any applicable shipping charge will be shown during checkout or confirmed by our team before dispatch. In some cases, advance payment or partial payment may be required for selected orders, custom orders, or high-value deliveries.

We currently deliver through trusted courier and delivery partners. However, delivery timelines and handling are also dependent on third-party logistics services. While we coordinate carefully with them, Fairyland by Manha cannot guarantee uninterrupted courier operations at all times.

In case a customer refuses to receive a confirmed order without a valid reason, Fairyland by Manha reserves the right to limit future order access, require advance payment for future purchases, or take other necessary precautions.

For exchange shipments, customers may need to bear applicable exchange delivery costs unless the issue occurred due to our mistake. Exchange procedures, timelines, and charges will be communicated after the issue is reviewed by our support team.

By placing an order on our website, you agree to the terms of this Shipping Policy. We encourage all customers to read the policy carefully before ordering.

For any delivery-related questions, support requests, or shipping concerns, please contact Fairyland by Manha through our official customer service channels.